Outage in Nebula
Yealink Handset Provisioning Issues
Resolved MajorIncident Report
Our team are investigating reports of Hot Desking devices failing to log in, and new configuration updates failing to upload to Yealink handsets. We will provide a further update within 30 minutes.
Components affected
Nebula Core NetworkTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/20/2025 03:22PM
This incident has been resolved.
MONITORING
10 months ago - at 06/20/2025 08:30AM
Our team have implemented a fix and can see handsets are now provisioning successfully. We will continue to monitor the situation for the remainder of the day.
IDENTIFIED
10 months ago - at 06/20/2025 08:24AM
Our Team have identified the issue and are working on a solution. WIll provide a further update within 30 minutes.
INVESTIGATING
10 months ago - at 06/20/2025 07:48AM
Our team are investigating reports of Hot Desking devices failing to log in, and new configuration updates failing to upload to Yealink handsets. We will provide a further update within 30 minutes.
Latest Nebula outages
Issues with desktop app and online portal access. - about 1 month ago
Delay on outbound calls connecting - about 1 month ago
Brief interruption on apps, dashboards - 3 months ago
Issues logging into apps and dashboards - 3 months ago
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