Outage in Nebula

Yealink Handset Provisioning Issues

Resolved Major
June 20, 2025 - Started 4 months ago - Lasted about 8 hours
Official incident page

Incident Report

Our team are investigating reports of Hot Desking devices failing to log in, and new configuration updates failing to upload to Yealink handsets. We will provide a further update within 30 minutes.
Components affected
Nebula Core Network

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/20/2025 03:22PM

This incident has been resolved.

MONITORING 4 months ago - at 06/20/2025 08:30AM

Our team have implemented a fix and can see handsets are now provisioning successfully. We will continue to monitor the situation for the remainder of the day.

IDENTIFIED 4 months ago - at 06/20/2025 08:24AM

Our Team have identified the issue and are working on a solution. WIll provide a further update within 30 minutes.

INVESTIGATING 4 months ago - at 06/20/2025 07:48AM

Our team are investigating reports of Hot Desking devices failing to log in, and new configuration updates failing to upload to Yealink handsets. We will provide a further update within 30 minutes.

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