Delay and disrupted load times on dashboards and softphone applications.

This incident has been resolved.

We've implemented a fix and are seeing services restoring to normal. We will continue to monitor this incident over the next 24 hours and provide further updates if necessary.

Our team are in the process of diverting the affected traffic to additional resources, and will be monitoring for further improvements.

We are still investigating this issue and will provide a further update within 1 hour.

Our engineers are still investigating the issue, and will provide a further update within 1 hour.

We are continuing to work on a fix for this issue.

Our team continue to investigate the issue. We are hearing reports users are being logged out of the softphone applications and then experiencing issues with logging back in. We are looking at this with urgent priority and will provide a further update in the next hour.

Our engineering team are investigating reports of slow load and login times on our online dashboards, and desktop softphone applications. Calls and physical handsets are not currently affected. We will provide another update within 1 hour. Customers may also experience delays in webhooks and voicemail notifications coming through.