Outage in Neo4j Aura

Several operations degraded for AWS instances in region us-east-1

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

Many core operations for instances in AWS region us-east-1 are degraded as a result of AWS incident in that region: https://health.aws.amazon.com/health/status Core operations include create, pause, resume, clone, backup, among others. We continue to monitor the AWS incident and will provide updates accordingly.
Components affected
Neo4j Aura AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/20/2025 09:28PM

Instance operations in AWS us-east-1 region are back to normal following the resolution of the AWS incident. We will continue to monitor but all data indicates that the issue is fully resolved at this time.

IDENTIFIED 3 months ago - at 10/20/2025 07:14PM

We are continuing to monitor the AWS incident, and can report some slow improvement of impacted Aura instances in the AWS us-east1 region, though the service remains degraded in this region at this time.

We are continuing to monitor progress in the AWS incident: https://health.aws.amazon.com/health/status

IDENTIFIED 3 months ago - at 10/20/2025 04:43PM

Many core operations for instances in AWS region us-east-1 are degraded as a result of AWS incident in that region: https://health.aws.amazon.com/health/status

Core operations include create, pause, resume, clone, backup, among others.

We continue to monitor the AWS incident and will provide updates accordingly.

Latest Neo4j Aura outages

Neo4j Aura Service impacted by Resource Shortage in Azure US East - about 2 months ago
Pause / Resume / Destroy operations failing - about 2 months ago
Aura operations on AWS affected by an incident in US-EAST-1 region - 3 months ago
Database instance write performance impacted - 5 months ago
CMI & Instance Operations Unavailable - 5 months ago

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