Outage in Neo4j Aura

Several operations degraded for AWS instances in region us-east-1

Resolved Minor
October 20, 2025 - Started 15 days ago - Lasted about 5 hours
Official incident page

Incident Report

Many core operations for instances in AWS region us-east-1 are degraded as a result of AWS incident in that region: https://health.aws.amazon.com/health/status Core operations include create, pause, resume, clone, backup, among others. We continue to monitor the AWS incident and will provide updates accordingly.

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 10/20/2025 09:28PM

Instance operations in AWS us-east-1 region are back to normal following the resolution of the AWS incident. We will continue to monitor but all data indicates that the issue is fully resolved at this time.

IDENTIFIED 15 days ago - at 10/20/2025 07:14PM

We are continuing to monitor the AWS incident, and can report some slow improvement of impacted Aura instances in the AWS us-east1 region, though the service remains degraded in this region at this time.

We are continuing to monitor progress in the AWS incident: https://health.aws.amazon.com/health/status

IDENTIFIED 15 days ago - at 10/20/2025 04:43PM

Many core operations for instances in AWS region us-east-1 are degraded as a result of AWS incident in that region: https://health.aws.amazon.com/health/status

Core operations include create, pause, resume, clone, backup, among others.

We continue to monitor the AWS incident and will provide updates accordingly.

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