Outage in Neo4j Aura

Aura Console Auth error

Resolved Minor

May 26, 2026 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

Aura Console is currently not accessible. Our team is investigating the issue. Aura instances are running normally and are not impacted. They remain accessible via https://browser.neo4j.io/ and https://bloom.neo4j.io/ Console-related administration and configuration procedures may be unavailable. We will provide updates as soon as more information is available.

Components affected

Neo4j Aura Aura Console (console.neo4j.io)

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 05/26/2026 11:06PM

This incident has been resolved.

MONITORING 1 day ago - at 05/26/2026 07:19PM

The Aura Console issue has now been resolved.

The root cause was a failure while fetching public certificates from Auth0. We are reaching out to the Auth0 team to gather more detailed information about the incident.

INVESTIGATING 2 days ago - at 05/26/2026 06:23PM

Aura Console is currently not accessible. Our team is investigating the issue.
Aura instances are running normally and are not impacted. They remain accessible via https://browser.neo4j.io/ and https://bloom.neo4j.io/
Console-related administration and configuration procedures may be unavailable.
We will provide updates as soon as more information is available.

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