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Outage in Neo4j Aura

Potential unexpected query failures.

Resolved Minor
August 05, 2026 - Started 10 days ago - Lasted 2 days
Official incident page

Incident Report

We have identified an issue currently that could result in unexpected query failures when using the trim() Cypher function. Investigations into the cause are in progress.

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 08/07/2026 03:34PM

We have monitored the fix and found the service to be stable. This incident is now considered resolved.

MONITORING 8 days ago - at 08/07/2026 01:49PM

The fix to resolve the issue has now completed deployment to the Aura service and we are monitoring the situation.

IDENTIFIED 9 days ago - at 08/07/2026 09:44AM

The fix to the trim() Cypher function has passed testing and validation and is now being deployed.

IDENTIFIED 9 days ago - at 08/07/2026 01:16AM

We are actively working on addressing the issue. The fix for the trim() Cypher function is undergoing testing and validation currently before deployment. Further updates will be provided before we begin deploying it to Aura instances.

IDENTIFIED 9 days ago - at 08/07/2026 01:15AM

Development has completed on the hot-fix for this issue, and we are finalizing the rollout plan for Aura.

IDENTIFIED 9 days ago - at 08/06/2026 02:54PM

The fix for the trim() Cypher function is undergoing testing and validation before deployment.
Further updates will be provided before we begin deploying it to Aura instances.

IDENTIFIED 10 days ago - at 08/06/2026 11:17AM

We continue to validate the fix for the trim() Cypher function.
Further updates will be provided before we begin deploying it to Aura instances.

IDENTIFIED 10 days ago - at 08/06/2026 07:39AM

We continue to validate the fix for the trim() Cypher function.
Further updates will be provided before we begin deploying it to Aura instances.

IDENTIFIED 10 days ago - at 08/06/2026 07:13AM

We are actively validating the fix for the trim() Cypher function. Further updates will be provided before we begin deploying to Aura instances

IDENTIFIED 10 days ago - at 08/06/2026 12:58AM

We are testing the fix for the trim() Cypher function issue. We will update before we begin our deployment into the Aura environment.

IDENTIFIED 10 days ago - at 08/05/2026 07:27PM

We have found the issue and are working on a fix. A small percentatge of queries using trim may still err.

VDC customers with databases set to highest are not impacted at all unless they pause and start their instances.

INVESTIGATING 10 days ago - at 08/05/2026 05:31PM

We have identified an issue currently that could result in unexpected query failures when using the trim() Cypher function. Investigations into the cause are in progress.

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