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Outage in Neo4j Aura

Snapshot Downloads Return Blank Dumps

Resolved Minor
October 06, 2026 - Started 5 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating an issue where, despite backups completing successfully, snapshot downloads are returning blank dumps. Restoring from a snapshot through the Aura console or API is not believed to be affected, and we are verifying this now. We will share an update as soon as we have more information.
Components affected
Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/06/2026 03:19PM

A fix has been deployed; snapshot downloads now contain the appropriate data.

INVESTIGATING 5 days ago - at 10/06/2026 01:41PM

We are continuing to investigate the issue.

INVESTIGATING 5 days ago - at 10/06/2026 01:41PM

We are continuing to investigate this issue.

INVESTIGATING 5 days ago - at 10/06/2026 10:43AM

We are continuing to investigate the issue. Restore operations are not affected as part of this issue.

INVESTIGATING 5 days ago - at 10/06/2026 09:22AM

We are investigating an issue where, despite backups completing successfully, snapshot downloads are returning blank dumps. Restoring from a snapshot through the Aura console or API is not believed to be affected, and we are verifying this now. We will share an update as soon as we have more information.

Latest Neo4j Aura outages

Issue for some customers with instance metrics (endpoint and in Console). - 3 days ago
AuraDS affected by issues when attempting to restore from snapshot - 5 days ago
Issue impacting certain database operations for Aura customers on Azure - 24 days ago
Customer support portal issues - 25 days ago
Console and API outage - about 1 month ago

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