Outage in Neo4j Aura

Issue impacting certain database operations for Aura customers on Azure

Resolved Minor

October 26, 2026 - Started 13 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently aware of an issue that is impacting customers using Aura on Azure, when attempting to download database instance snapshots.

Components affected

Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure Neo4j Aura AuraDB Professional on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io) Neo4j Aura Aura API (api.neo4j.io)

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 10/26/2026 07:14PM

Our engineers have successfully deployed a fix, and the issue is now resolved. Aura customers on Azure can now download database snapshots without issues.

IDENTIFIED 13 days ago - at 10/26/2026 05:43PM

Testing of the fix is ongoing and deployment will proceed once the testing has been completed.

IDENTIFIED 13 days ago - at 10/26/2026 04:22PM

The fix is currently being tested in lower environments, prior to being deployed.

IDENTIFIED 13 days ago - at 10/26/2026 03:09PM

We have identified the issue and are currently working on the deployment of the fix.

INVESTIGATING 13 days ago - at 10/26/2026 02:50PM

We are currently aware of an issue that is impacting customers using Aura on Azure, when attempting to download database instance snapshots.

Latest Neo4j Aura outages

Aura Console and API are experiencing a low amount of timeouts. We are investigating the issue. - 6 days ago

Some Aura operations impacted currently for a single Cloud Service Provider - 10 days ago

GCP - Europe West 2 - Partial Outage - 19 days ago

Issue for some customers with instance metrics (endpoint and in Console) - 26 days ago

Issue for some customers with instance metrics (endpoint and in Console). - about 1 month ago

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