Outage in Neo4j Aura
Issue for some customers with instance metrics (endpoint and in Console)
Resolved MinorIncident Report
We are investigating an issue impacting metrics in the Aura Console and via the metric endpoint.
Components affected
Neo4j Aura Aura Console (console.neo4j.io)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 10/13/2026 12:08PM
We have had confirmation from the Cloud Service Provider that the issue has now been fully resolved.
MONITORING
13 days ago - at 10/13/2026 11:01AM
We believe that the Cloud Service Provider issue has been resolved, as we are no longer seeing issues from our internal systems. We will continue to monitor the situation, while we wait for confirmation from the Cloud Service provider.
IDENTIFIED
13 days ago - at 10/13/2026 10:13AM
We have identified that a Cloud Service Provider related issue is impacting the current situation. We have opened a support case with the Cloud Service Provider and will update further once we have more detail.
INVESTIGATING
13 days ago - at 10/13/2026 09:15AM
We are investigating an issue impacting metrics in the Aura Console and via the metric endpoint.
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