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Outage in Neo4j Aura

GCP - Europe West 2 - Partial Outage

Resolved Major
October 20, 2026 - Started 5 days ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the Europe West 2 region in GCP which is impacting some operations, including database instance creation in the region.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/20/2026 02:50PM

This incident has been resolved

MONITORING 5 days ago - at 10/20/2026 02:06PM

We are continuing to monitor the situation with GCP at the current time and at this point we have seen no new issues.

MONITORING 5 days ago - at 10/20/2026 12:38PM

Functionality should now be restored across the affected Aura services. We will monitor the situation closely before considering this resolved.

IDENTIFIED 5 days ago - at 10/20/2026 10:42AM

We are currently implementing remedial action to mitigate the issue in the meantime.
Follow the latest from GCP in the statuspage at https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj.

IDENTIFIED 5 days ago - at 10/20/2026 09:15AM

We have identified the source of the issue currently affecting customers on europe-west2 on GCP.
Further details available from GCP statuspage at https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj.
At this time some operations, including database instance creation in the region continue to remain impacted.

INVESTIGATING 5 days ago - at 10/20/2026 08:36AM

We are continuing to investigate the issue currently, working with the GCP to find a resolution. At this time some operations, including database instance creation in the region continue to remain impacted.

INVESTIGATING 5 days ago - at 10/20/2026 07:35AM

We are currently investigating an issue affecting the Europe West 2 region in GCP which is impacting some operations, including database instance creation in the region.

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