Outage in Neo4j Aura

AuraDS affected by issues when attempting to restore from snapshot

Resolved Minor

October 06, 2026 - Started 5 days ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified an issue when attempting to restore from snapshots on AuraDS. We have a fix ready and will deploy this soon. In the meantime you can restore from a backup instead.

Components affected

Neo4j Aura AuraDS on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS on GCP (*.databases.neo4j.io)

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 10/06/2026 02:04PM

We have deployed the fix to all customers.

IDENTIFIED 5 days ago - at 10/06/2026 12:14PM

A fix is being deployed and will roll out to affected customers shortly.

IDENTIFIED 5 days ago - at 10/06/2026 10:03AM

We continue to work on a fix for this issue.

IDENTIFIED 5 days ago - at 10/06/2026 09:07AM

We have clearly identified the root cause and continue to work on a fix for this issue.

IDENTIFIED 5 days ago - at 10/06/2026 08:07AM

We have identified an issue when attempting to restore from snapshots on AuraDS.
We have a fix ready and will deploy this soon.
In the meantime you can restore from a backup instead.

Latest Neo4j Aura outages

Issue for some customers with instance metrics (endpoint and in Console). - 3 days ago

Snapshot Downloads Return Blank Dumps - 5 days ago

Issue impacting certain database operations for Aura customers on Azure - 24 days ago

Customer support portal issues - 25 days ago

Console and API outage - about 1 month ago

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