Outage in Neo4j Aura

Customer support portal issues

Resolved Major

September 16, 2026 - Started 11 days ago - Lasted about 6 hours
Official incident page

Incident Report

Our service provider for the support portal is experiencing some outage - See https://status.salesforce.com/products/Salesforce_Services If you experience issues submitting a new support case, please send email to support@neo4j.com

Components affected

Neo4j Aura Customer Support Portal (support.neo4j.com)

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Latest Updates ( sorted recent to last )

RESOLVED 11 days ago - at 09/16/2026 02:31PM

A fix has been deployed and all functionality should now be recovered.

MONITORING 11 days ago - at 09/16/2026 12:29PM

Our support portal provider continues to roll out a fix.

MONITORING 11 days ago - at 09/16/2026 11:30AM

A fix is being rolled out and the portal should become less impacted by errors over time. See details https://status.salesforce.com/incidents/20004433

IDENTIFIED 11 days ago - at 09/16/2026 10:11AM

Our support portal provider continues to work on addressing the issue. See details here https://status.salesforce.com/incidents/20004433

IDENTIFIED 11 days ago - at 09/16/2026 09:16AM

Our support portal provider is still working on addressing the issue. See details here https://status.salesforce.com/incidents/20004433

IDENTIFIED 11 days ago - at 09/16/2026 08:50AM

Our service provider for the support portal is experiencing some outage - See https://status.salesforce.com/products/Salesforce_Services

If you experience issues submitting a new support case, please send email to support@neo4j.com

Latest Neo4j Aura outages

Issue impacting certain database operations for Aura customers on Azure - 10 days ago

Console and API outage - 18 days ago

A small number of Free Tier instances are experiencing issues updating - 24 days ago

Aura metrics issue. - about 1 month ago

Potential unexpected query failures. - about 2 months ago

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