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Outage in Neo4j Aura

Pause / Resume / Destroy operations failing

Resolved Minor
November 18, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue resulting in Pause, Resume and Delete operations to fail in both Console and Aura API across all tiers of Aura. We are actively working to resolve the issue and will report progress.
Components affected
Neo4j Aura Aura API (api.neo4j.io) Neo4j Aura AuraDB Free (*.databases.neo4j.io) Neo4j Aura AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS on AWS (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on AWS (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on AWS Neo4j Aura AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on Azure (*.databases.neo4j.io) Neo4j Aura AuraDS on Azure (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on Azure Neo4j Aura AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Professional on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS Enterprise on GCP (*.databases.neo4j.io) Neo4j Aura AuraDS on GCP (*.databases.neo4j.io) Neo4j Aura AuraDB Business Critical (*.databases.neo4j.io) on GCP

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/18/2025 04:39PM

After monitoring the fix for some time, we can confirm that the issue is resolved and normal operations have resumed.

MONITORING 3 months ago - at 11/18/2025 04:16PM

We have released a fix to this issue and are monitoring to ensure all operations are back to normal.

IDENTIFIED 3 months ago - at 11/18/2025 03:56PM

We have identified an issue resulting in Pause, Resume and Delete operations to fail in both Console and Aura API across all tiers of Aura. We are actively working to resolve the issue and will report progress.

Latest Neo4j Aura outages

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Data science feature on AuraDS , AuraDSE and Aura Professional tiers - Native projection affected. - 18 days ago
Neo4j Aura Service impacted by Resource Shortage in Azure US East - 2 months ago
Several operations degraded for AWS instances in region us-east-1 - 4 months ago
Aura operations on AWS affected by an incident in US-EAST-1 region - 4 months ago

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