Outage in Neo4j Aura

Neo4j Aura Service impacted by Resource Shortage in Azure US East

Major
November 26, 2025 - Started 13 days ago
Official incident page

Incident Report

Neo4j opened a ticket with Azure and is awaiting updates on their resolution of the Azure Infrastructure issues. Impact on Neo4j Aura Services: Create, Resize (CPU and Storage), Pause, Resume.

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Latest Updates ( sorted recent to last )
IDENTIFIED 4 days ago - at 12/05/2025 04:59PM

The Neo4j Aura Service continues to be impacted by Azure Infrastructure issues in the US east region.

We are working with our cloud partner and will resume updates once we have an ETA to share.

IDENTIFIED 4 days ago - at 12/05/2025 10:20AM

The Neo4j Aura Service continues to be impacted by Azure Infrastructure issues in the US east region, affecting the following operations: Create, Resize (CPU and Storage), Pause, Resume.

If Azure resources are unavailable when requesting these types of Neo4j Aura operations, they will fail and the Neo4j Aura instance may become unavailable or degraded until Azure is able to provision additional resources.

IDENTIFIED 5 days ago - at 12/04/2025 09:52AM

The Neo4j Aura Service continues to be impacted by Azure Infrastructure issues in the US east region, affecting the following operations: Create, Resize (CPU and Storage), Pause, Resume.

If Azure resources are unavailable when requesting these types of Neo4j Aura operations, they will fail and the Neo4j Aura instance may become unavailable or degraded until Azure is able to provision additional resources.

IDENTIFIED 6 days ago - at 12/03/2025 10:52AM

The Neo4j Aura Service continues to be impacted by Azure Infrastructure issues in the US east region, affecting the following operations: Create, Resize (CPU and Storage), Pause, Resume.

If Azure resources are unavailable when requesting these types of Neo4j Aura operations, they will fail and the Neo4j Aura instance may become unavailable or degraded until Azure is able to provision additional resources.

IDENTIFIED 7 days ago - at 12/02/2025 10:03AM

The Neo4j Aura Service continues to be impacted by Azure Infrastructure issues in the US east region, affecting the following operations: Create, Resize (CPU and Storage), Pause, Resume.

If Azure resources are unavailable when requesting these types of Neo4j Aura operations, they will fail and the Neo4j Aura instance may become unavailable or degraded until Azure is able to provision additional resources.

IDENTIFIED 8 days ago - at 12/01/2025 09:54AM

The Neo4j Aura Service continues to be impacted by Azure Infrastructure issues in the US east region, effecting the following operations: Create, Resize (CPU and Storage), Pause, Resume.

If Azure resources are unavailable when requesting these types of Neo4j Aura operations, they will fail and the Neo4j Aura instance may become unavailable or degraded until Azure is able to provision additional resources.

IDENTIFIED 11 days ago - at 11/28/2025 04:23PM

We continue to work with Microsoft Azure. No expected improvements in addressing the issues around cloud resources in the affected regions before next week.

Aura operations affected: Create, Resize (CPU and Storage), Pause, Clone, Resume.

We will resume updates after this weekend or earlier if we have more information.

IDENTIFIED 11 days ago - at 11/28/2025 10:55AM

We continue to work with our cloud infrastructure provider.
Aura operations affected: Create, Resize (CPU and Storage), Pause, Clone, Resume.

IDENTIFIED 11 days ago - at 11/28/2025 08:54AM

We continue to work with our cloud infrastructure provider.
Aura operations affected: Create, Resize (CPU and Storage), Pause, Clone, Resume.

IDENTIFIED 11 days ago - at 11/28/2025 04:54AM

We continue to work with our cloud infrastructure provider.
Aura operations affected: Create, Resize (CPU and Storage), Pause, Clone, Resume.

IDENTIFIED 12 days ago - at 11/28/2025 12:09AM

We continue to work with our cloud infrastructure provider . Aura operations affected: Create, Resize (CPU and Storage), Pause, Clone, Resume.

IDENTIFIED 12 days ago - at 11/27/2025 08:11PM

We continue to work with our cloud infrastructure provider. Aura operations affected: Create, Resize (CPU and Storage), Pause, Clone, Resume.

IDENTIFIED 12 days ago - at 11/27/2025 05:07PM

The Neo4j Aura Service continues to be impacted by Azure Infrastructure issues in the US east region, effecting the following operations: Create, Resize (CPU and Storage), Pause, Clone, Resume.

As Azure resources become available when performing some Aura operations, the impacted instances may progressively recover and operations successfully complete.

We continue to monitor progress, work with Microsoft Azure Infrastructure issues and will update.

IDENTIFIED 12 days ago - at 11/27/2025 02:33PM

The Neo4j Aura Service continues to be impacted by Azure Infrastructure issues in the US east region, effecting the following operations: Create, Resize (CPU and Storage), Pause, Resume.

If Azure resources are unavailable when requesting these types of Neo4j Aura operations, they will fail and the Neo4j Aura instance will become unavailable until Azure is able to provision additional resources.

IDENTIFIED 12 days ago - at 11/27/2025 10:52AM

The Neo4j Aura Service continues to be impacted by Azure Infrastructure issues in the US east region, effecting the following operations: Create, Resize (CPU and Storage), Pause, Resume.

If Azure resources are unavailable when requesting these types of Neo4j Aura operations, they will fail and the Neo4j Aura instance will become unavailable until Azure is able to provision additional resources.

IDENTIFIED 13 days ago - at 11/26/2025 08:33PM

Neo4j continues working with Microsoft via an Azure cloud ticket and is awaiting updates on their resolution of the Azure Infrastructure issues. Some resources have been made available, and impacted Neo4j Services have resumed operation. Customers have been notified.

The Neo4j Aura Service is impacted when performing the following operations: Create, Resize (CPU and Storage), Pause, Resume. If Azure resources are unavailable when requesting these types of Neo4j operations, the operation will fail, and the Neo4j instance will become unavailable until Azure is able to provision additional resources.

IDENTIFIED 13 days ago - at 11/26/2025 03:47PM

Neo4j opened a ticket with Azure and is awaiting updates on their resolution of the Azure Infrastructure issues.
Impact on Neo4j Aura Services: Create, Resize (CPU and Storage), Pause, Resume.

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