Outage in Neo4j Aura

Aura Console Impacted - Instance View

Resolved Minor

July 10, 2026 - Started 8 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue affecting the Aura Console where some customers may be unable to see their instances. This issue is caused by a failure in a third-party service that Aura depends on. Affected instances continue to run normally, and database connectivity is not impacted. Our team is actively investigating the issue.

Components affected

Neo4j Aura Aura Console (console.neo4j.io)

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 07/10/2026 07:23PM

Services are confirmed to be operational and no further interruptions are expected.

MONITORING 8 days ago - at 07/10/2026 05:51PM

The third-party service that Aura depends on has restored normal operations and the Neo4j Aura systems have recovered.

Our team is actively monitoring the issue to confirm Aura Console is performing as expected.

INVESTIGATING 8 days ago - at 07/10/2026 05:23PM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 07/10/2026 05:18PM

We are currently investigating an issue affecting the Aura Console where some customers may be unable to see their instances.
This issue is caused by a failure in a third-party service that Aura depends on. Affected instances continue to run normally, and database connectivity is not impacted.

Our team is actively investigating the issue.

Latest Neo4j Aura outages

Aura Console Partial Outage - 8 days ago

AuraDB issue: Errors when running CREATE VECTOR INDEX - 18 days ago

Aura console experiencing some intermittent errors - 25 days ago

Aura Console Auth error - about 2 months ago

Console is not available - 4 months ago

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