Outage in Neon One

Neon Pay Charge Outage

Resolved Major
March 19, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

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Outage Details

Neon Pay Charges are currently timing out. We are investigating this issue and will post an update shortly.
Components affected
Neon One Neon Pay
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2025 09:54PM

Neon Pay has been fully operational since 11:28 am U.S. Central Time, and we have confirmed that all charges are processing as expected. We will reach out individually to the small number of organizations impacted by today's issue.
If you have any questions, please reach out to the Neon Pay Support team

MONITORING about 1 month ago - at 03/19/2025 04:37PM

A fix has been implemented and charge processing has been restored. We will continue to monitor. We apologize for any inconvenience this has caused.

INVESTIGATING about 1 month ago - at 03/19/2025 04:26PM

Neon Pay Charges are currently timing out. We are investigating this issue and will post an update shortly.

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