Outage in NetDocuments US

Customer Support Phone Issues

Resolved Minor
June 12, 2025 - Started 1 day ago - Lasted 30 minutes
Official incident page

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Outage Details

NetDocuments Support is currently experiencing issues with our Support phone system provider. The third-party provider for this service is actively working on restoring the functionality. The NetDocuments Service is not affected by this issue. If you need assistance from NetDocuments Support currently, please open a Support Case on our Support Portal: https://support.netdocuments.com We will continue to update this message as more details are available.
Components affected
NetDocuments US Platform
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/12/2025 08:37PM

The issue with the NetDocuments Customer Support phone service has been resolved and we are now successfully making and receiving calls.

If you need assistance from NetDocuments Support currently, you are welcome to call once again or you may open a Support Case on our Support Portal:
https://support.netdocuments.com

Thank you for your patience.

IDENTIFIED 1 day ago - at 06/12/2025 08:09PM

NetDocuments Support is currently experiencing issues with our Support phone system provider.

The third-party provider for this service is actively working on restoring the functionality. The NetDocuments Service is not affected by this issue.

If you need assistance from NetDocuments Support currently, please open a Support Case on our Support Portal:
https://support.netdocuments.com

We will continue to update this message as more details are available.

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