Outage in Netskope

Service Impact to MAD1 Data Center.

Resolved Minor

April 28, 2025 - Started 12 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are investigating a service impacting incident at the MAD1 datacenter(s) for the following service(s) All Services. Full details can be found on the support portal.

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Latest Updates ( sorted recent to last )

UPDATE 12 months ago - at 04/29/2025 03:27PM

Verification testing continues at this time.

UPDATE 12 months ago - at 04/29/2025 02:20PM

Netskope has completed restoral of the remaining services and infrastructure within MAD1. Verification testing is underway. Details can be found in the support portal.

UPDATE 12 months ago - at 04/29/2025 12:43PM

Netskope continues to restore all services in MAD1 at this time. Details can be found in the support portal.

UPDATE 12 months ago - at 04/29/2025 10:43AM

Work is ongoing to prepare MAD1 to be reintroduced back into NewEdge. Details can be found in the support portal.

MITIGATED 12 months ago - at 04/28/2025 10:13PM

The issue has been mitigated, we are continuing to monitor the results.

INVESTIGATING 12 months ago - at 04/28/2025 10:12PM

We are continuing to investgate this issue.

UPDATE 12 months ago - at 04/28/2025 10:11PM

Netskope removed the MAD1 data center from NewEdge due to ongoing power related issues at the colocation. Customers have been redirected to nearby alternative data centers.

INVESTIGATING 12 months ago - at 04/28/2025 06:08PM

We are currently investigating this issue.

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