Outage in Netskope
Service Impact to SIN2 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident at the SIN2 datacenter that impacted Event Logging services for 4.9 hours. The company identified the root cause, applied a fix to mitigate the impact, and resolved the issue, though it required an additional 3 hours for processing lag to fully clear.
We are investigating a service impacting incident at the SIN2 datacenter(s) for the following service(s) Event Logging. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
about 7 hours ago - at 04/07/2026 10:48AM
Netskope has applied the fix to mitigate the impact. It is anticipated to take close to 3 hours for the lag to completely drain. The next update will be shared at 1:45 PM UTC.
MITIGATED
about 7 hours ago - at 04/07/2026 10:46AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
about 8 hours ago - at 04/07/2026 10:02AM
Netskope has identified the root cause and currently devising a mitigation strategy to mitigate the impact.
INVESTIGATING
about 9 hours ago - at 04/07/2026 09:02AM
We are currently investigating this issue.
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