Outage in Netskope
Service Impact to All DPs Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident affecting IPSec connectivity across all data center Points of Presence (PoPs) for 72.4 hours. The incident caused IPSec tunnel disruptions and required a complete rollback of affected nodes, followed by redeployment and rebalancing activities that caused temporary tunnel flapping during recovery. The issue was resolved through systematic rollback across all PoPs, redeployment of IPSec services in impacted data centers, and completion of tunnel rebalancing operations.
We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) IPSEC. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
Trusted by 1000+ teams
Need to monitor Netskope outages?
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the moment something breaks.
Ready to take control?
Start Free Trial
No credit card required
Set up in 2 minutes
14-day free trial
Latest Updates ( sorted recent to last )
MITIGATED
4 days ago - at 04/10/2026 06:20PM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
4 days ago - at 04/10/2026 05:28PM
A fix has been implemented and we are monitoring the results.
UPDATE
4 days ago - at 04/10/2026 05:28PM
Rebalance activity for all Day 1 POPs has been completed. Netskope is now conducting a thorough audit to ensure the IPSec service is fully operational in all data centers.
UPDATE
4 days ago - at 04/10/2026 05:17PM
Rebalance activity for all Day 2 POPs has been completed. Day 1 is currently underway. SAO4 data center work has also been completed. Further details are in the support portal.
UPDATE
4 days ago - at 04/10/2026 05:09PM
Rebalance activity for all Day 3 POPs has been completed. Day 2 is currently underway. Details on which POPs are targeted under each can be viewed in the support portal deployment notifications. Detail on how to access the deployment schedule is included in the support portal article. All work is expected to completed within the next 30 minutes.
UPDATE
4 days ago - at 04/10/2026 04:48PM
Work continues to redeploy the IPSec service in some impacted data centers. Tunnel rebalancing efforts also continues at this time. During the rebalance activity, customers may experience transient tunnel flaps.
UPDATE
4 days ago - at 04/10/2026 04:16PM
Following the rollback of IPsec nodes across all PoPs, a temporary tunnel imbalance has been observed. Netskope is actively executing remediation actions to restore balanced tunnel distribution. Customers may notice brief tunnel flapping during this window. A limited number of PoPs have also experienced continued failures after rollback and will be temporarily taken out of service for continued mitigation. Currently working is being performed in SAO4 and NYC1. Additional POPs will be provided if required.
UPDATE
4 days ago - at 04/10/2026 03:00PM
Netskope has successfully completed the rollback across all Points of Presence (PoPs). A temporary surge in IPsec tunnel re-establishment requests triggered DoS protection mechanisms on certain PoPs, resulting in some tunnels going down. Netskope is actively working to stabilize the environment and restore full service continuity.
UPDATE
4 days ago - at 04/10/2026 11:55AM
Netskope has completed the rollback across 50% of the PoPs. The remaining rollback activities are expected to conclude within the next three hours. We will provide the next status update at 3:00 PM UTC.
UPDATE
5 days ago - at 04/10/2026 09:40AM
Netskope has started the rollback process and expects it to be completed in the next 2 hours. Next update will be shared at 11:30 AM UTC.
INVESTIGATING
5 days ago - at 04/10/2026 09:13AM
We are currently investigating this issue.
Latest Netskope outages
Service Impact to FR4 Data Center. - 7 days ago
Service Impact to SIN2 Data Center. - 8 days ago
Service Impact to MEL2 Data Center. - 8 days ago
Service Impact to All MPs Data Center. - 10 days ago
Service Impact to all Management Planes(s). - 12 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
