Outage in Netskope
Service Impact to BOM1 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident at the BOM1 datacenter affecting NPA Gateway, NPA Stitcher, and Private Access services for 3.6 hours. The root cause was identified as a Load Balancer component issue, which required optimization work that caused potential disconnections for publishers connected to the BOM1 point of presence. All services auto-recovered, and further optimization work was scheduled for off-business hours to prevent additional disruptions.
We are investigating a service impacting incident at the BOM1 datacenter(s) for the following service(s) NPA Gateway, NPA Stitcher, Private Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
35 minutes ago - at 04/30/2026 10:14AM
All services have auto recovered. To prevent any further disruption, the optimisations will be performed off business hours. This incident is now resolved.
UPDATE
about 1 hour ago - at 04/30/2026 09:31AM
Netskope has identified the root cause and is performing optimisations on the Load Balancer component to restore optimal performance. These changes will be performed for the next hour starting 9:30 UTC. During this window, the publishers connected to BOM1 point of presence might experience a disconnection.
INVESTIGATING
about 2 hours ago - at 04/30/2026 08:45AM
We are currently investigating this issue.
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