Outage in Netskope
Service Impact to ZUR2 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident affecting Core Services at the ZUR2 datacenter that lasted 7.3 hours. The incident impacted users' access to core Netskope functionality through that datacenter. A fix was implemented and the issue was mitigated after extensive investigation and monitoring.
We are investigating a service impacting incident at the ZUR2 datacenter(s) for the following service(s) Core Services. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
MITIGATED
7 days ago - at 05/19/2026 06:08PM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
7 days ago - at 05/19/2026 05:21PM
A fix has been implemented and we are monitoring the results.
UPDATE
7 days ago - at 05/19/2026 04:34PM
Netskope continues to investigate to identify a root cause.
UPDATE
7 days ago - at 05/19/2026 03:37PM
Netskope continues to actively investigate the root cause.
UPDATE
7 days ago - at 05/19/2026 02:24PM
Netskope continues to investigate to identify a root cause.
UPDATE
7 days ago - at 05/19/2026 01:05PM
Netskope continues to investigate to identify a root cause.
UPDATE
7 days ago - at 05/19/2026 12:01PM
Netskope is actively investigating to isolate the root cause of this issue.
INVESTIGATING
7 days ago - at 05/19/2026 10:55AM
We are currently investigating this issue.
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