Service Impact to SJC1 Data Center.

Netskope monitoring reports that system performance continues to be stable and all services are currently functioning within normal parameters, active monitoring remains in place

Netskope has observed no recurrence during the monitoring period, and system performance remains stable. Monitoring will continue through the completion of NAM business hours, after which a final update will be shared.

Netskope continues to monitor system stability and investigate the root cause. All services are currently functioning within normal parameters with no new errors reported. We will provide a final update once the monitoring period is complete.

Netskope continues to investigate the origin of this incident, we have confirmation that there are no more errors reported.

A fix has been implemented and we are monitoring the results.

Netskope continues to analyze the underlying cause of this incident.

Netskope continues to investigate for a root cause.

Netskope continues the root cause investigation at this time. Updates will be provided as they become available.

The errors have reappeared on the first host where the first mitigation attempt was performed. Root cause investigation remains underway at this time.

Netskope has completed executing the mitigation strategy on one of the impacted service hosts. Positive results have been observed. The strategy is now being implemented across all other hosts. Updates will be provided as they become available. Estimated completion time is currently 1 to 1.5 hours.

Netskope is implementing a potential mitigation strategy. Updates will continue to be provided as they become available.

Netskope continues to investigate at this time. A root cause has not yet been identified.

Netskope continues to investigate for a potential root cause. Details will continue to be provided within the support portal.

We are currently investigating this issue.