Outage in Netskope
Service Impact to All MPs Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident affecting their Cloud Access Security Broker service across all MPs datacenters for 119 hours. The issue was caused by a code regression from a recent deployment that resulted in API subscription errors. The vendor implemented a temporary mitigation after approximately 64 hours, then released a permanent fix that successfully resolved all API subscription errors.
We are investigating a service impacting incident at the All MPs datacenter(s) for the following service(s) Cloud Access Security Broker. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
21 days ago - at 04/09/2026 05:18PM
The vendor released a fix based on a code regression that was identified after a recent deployment within their environment. The fix was successful in addressing all API subscription errors. The incident is now being marked resolved.
MITIGATED
23 days ago - at 04/07/2026 12:34PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
23 days ago - at 04/07/2026 12:34PM
The vendor continues with their investigation as a root cause has not yet been identified. A temporary mitigation solution has been implemented by Netskope to eliminate the risk of interruption. The incident will be marked resolved once the vendor has provided a final solution.
UPDATE
25 days ago - at 04/05/2026 03:16AM
Netskope continues to work with the vendor. ETA on resolution is currently pending at this time.
UPDATE
25 days ago - at 04/04/2026 10:29PM
Netskope continues to work with the vendor on this issue. Updates and details will continue to be provided within the support portal as they become available.
INVESTIGATING
26 days ago - at 04/04/2026 08:28PM
We are currently investigating this issue.
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