Outage in Netskope
Service Impact to SV5 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) CASB API Data Protection, Event Logging, Management Console WebUI. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
MITIGATED
12 months ago - at 05/08/2025 09:14AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
12 months ago - at 05/08/2025 09:10AM
Netskope confirms the issue is fully mitigated, as validated by monitoring results.
MONITORING
12 months ago - at 05/08/2025 01:17AM
A fix has been implemented and we are monitoring the results.
UPDATE
12 months ago - at 05/07/2025 09:25PM
Tenant WebUI access has been restored along with client update services. Customers may notice some webpages may not load completely or information may be unavailable on some WebUI pages as work continues to restore additional sub-services.
UPDATE
12 months ago - at 05/07/2025 07:58PM
Progress is being made in restoring services, but an additional issue with an internal storage cluster has been encountered.
UPDATE
12 months ago - at 05/07/2025 06:26PM
Netskope is still working on restablishing the services.
UPDATE
12 months ago - at 05/07/2025 05:10PM
Nodes restored, Netskope is working on reenabling the services
UPDATE
12 months ago - at 05/07/2025 03:23PM
Netskope continues to restore affected nodes back into operation.
UPDATE
12 months ago - at 05/07/2025 01:38PM
Netskope has successfully restored some affected nodes and is continuing mitigation efforts on the remaining ones. We will provide further updates as we progress.
UPDATE
12 months ago - at 05/07/2025 11:20AM
Netskope has identified the root cause and is working on a fix to mitigate the impact.
UPDATE
12 months ago - at 05/07/2025 10:36AM
Netskope is working to restore full functionality within the SV5 Management plane, we will provide update as we make progress.
UPDATE
12 months ago - at 05/07/2025 09:22AM
Netskope continues to investigate.
INVESTIGATING
12 months ago - at 05/07/2025 07:48AM
We are currently investigating this issue.
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