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Outage in Netskope

Service Impact to LON2 Data Center.

Resolved Major
May 29, 2025 - Started 11 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are investigating a service impacting incident at the LON2 datacenter(s) for the following service(s) Secure Web Gateway, Threat Protection. Full details can be found on the support portal.

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Latest Updates ( sorted recent to last )
UPDATE 11 months ago - at 05/30/2025 03:16AM

Netskope has completed all validations and LON2 is reintroduced back into NewEdge.

UPDATE 11 months ago - at 05/30/2025 02:46AM

Netskope has completed the remaining provisioning and configuration activities.  At this time, validation tests are being carried out.  Once all validations have been completed successfully, LON2 will be reintroduced back into NewEdge.

UPDATE 11 months ago - at 05/30/2025 02:02AM

Netskope is continuing through the service configuration process at this time.  There is no update to the estimated time to completion.

UPDATE 11 months ago - at 05/30/2025 01:02AM

Netskope has completed the provisioning of the additional hardware and resources required for the mitigation strategy.  Configuration work is now commencing at this time.  Estimated time for completion has been updated to 3 hours.

UPDATE 11 months ago - at 05/29/2025 11:40PM

The implementation of the mitigation strategy is progressing well.  The activity is ongoing with an estimated completion time of 2 hours.

UPDATE 11 months ago - at 05/29/2025 10:39PM

Netskope continues to work on deploying and validating the mitigation strategy.  It is expected to take an estimated 2 to 3 hours at this time to complete the work.

UPDATE 11 months ago - at 05/29/2025 09:39PM

Netskope team continues to work in the implementation and testing of the enhanced configuration of the network infrastructure in front of TSS service in LON2.

UPDATE 11 months ago - at 05/29/2025 08:41PM

Netskope engineering is working on the final mitigation strategy that involves an enhanced configuration of the network infrastructure in front of the TSS service in LON2

UPDATE 11 months ago - at 05/29/2025 06:06PM

Netskope has identified the root cause. The engineering team is currently evaluating the optimal solution to resolve this issue.

UPDATE 11 months ago - at 05/29/2025 04:56PM

Netskope's infrastructure and network teams are engaged and diligently working to identify the root cause of the issue.

INVESTIGATING 11 months ago - at 05/29/2025 02:51PM

We are currently investigating this issue.

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