Service Impact to multiple Data Centers in Europe region affecting NPA connectivity

The change has been completed and Netskope is in the process of reintroducing BRU1 and PAR1 back into the NewEdge network.

Netskope has scheduled emergency maintenance for BRU1 and PAR1 beginning at 22:30 UTC.  The maintenance is scheduled for a 24 hour window

Netskope will be performing a change within the BRU1 and PAR1 datacenters to address the root cause identified. The stitcher gateway services are expected to remain out of NewEdge for roughly 24 hours.

The issue has been mitigated, we are continuing to monitor the results.

Netskope has identified the potential root cause and is working on a resolution strategy

Root cause investigation continues.

Root cause investigation continues at this time.  There is no active impact.

A fix has been implemented and we are monitoring the results.

Netskope is attempting to perform an additional mitigation strategy at this time.

Netskope teams continue working on a mitigation strategy.

Netskope teams continue working on a mitigation strategy.

Netskope has verified that connectivity between POPs (Points of Presence) remains stable. The investigation is now focused on the initial entry point for NPA traffic, particularly the Stitcher Proxy component. All relevant teams are actively collaborating to identify the root cause and implement a timely resolution.

Netskope has identified a potential issue between the NPA gateway and the Stitcher proxy within multiple POPs. Our team is actively investigating the root cause and working to implement mitigation measures as quickly as possible.

We are currently investigating this issue.