Outage in Netskope
Google App Instance Detection Issue - All Data Centers
Resolved MajorIncident Report
We are investigating a service impacting incident for the following service(s) Secure Web Gateway. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
UPDATE
10 months ago - at 06/14/2025 05:35AM
Netskope has completed the development of the fix. Verification and validation testing is now being performed. Once completed, the fix will be deployed.
UPDATE
10 months ago - at 06/14/2025 02:23AM
Netskope has identified a potential fix and development is underway. ETA for development and verification is roughly 4 to 5 hours.
UPDATE
10 months ago - at 06/14/2025 01:54AM
Netskope continues to analyze for a potential fix.
UPDATE
10 months ago - at 06/14/2025 12:56AM
Netskope has identified an apparent traffic change from Google that has impacted instance ID detection. Investigation continues for a potential mitigation strategy at this time.
UPDATE
10 months ago - at 06/14/2025 12:21AM
Netskope continues to investigate for a root cause.
INVESTIGATING
10 months ago - at 06/13/2025 11:43PM
We are currently investigating this issue.
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