Outage in Netskope

Google App Instance Detection Issue - All Data Centers

Resolved Major
June 13, 2025 - Started 3 days ago - Lasted about 10 hours
Official incident page

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Outage Details

We are investigating a service impacting incident for the following service(s) Secure Web Gateway. Full details can be found on the support portal.
Latest Updates ( sorted recent to last )
UPDATE 3 days ago - at 06/14/2025 05:35AM

Netskope has completed the development of the fix. Verification and validation testing is now being performed. Once completed, the fix will be deployed.

UPDATE 3 days ago - at 06/14/2025 02:23AM

Netskope has identified a potential fix and development is underway. ETA for development and verification is roughly 4 to 5 hours.

UPDATE 3 days ago - at 06/14/2025 01:54AM

Netskope continues to analyze for a potential fix.

UPDATE 3 days ago - at 06/14/2025 12:56AM

Netskope has identified an apparent traffic change from Google that has impacted instance ID detection. Investigation continues for a potential mitigation strategy at this time.

UPDATE 3 days ago - at 06/14/2025 12:21AM

Netskope continues to investigate for a root cause.

INVESTIGATING 3 days ago - at 06/13/2025 11:43PM

We are currently investigating this issue.

Latest Netskope outages

Performance degradation in Europe region - about 18 hours ago
Service Impact to BOM1, BOM2, DEL1, DEL2, HYD1, MAA1, MAA2 Data Center. - about 20 hours ago
Service Impact to BOM1, BOM2, CCU1, DEL1, DEL2, HYD1, MAA1, MAA2 Data Center. - 4 days ago
Performance degradation in PAR2 Data Center. - 4 days ago
Service Impact to All MPs Data Center. - 4 days ago

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