Outage in Netskope
Service Impact to SJC1 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Event Logging, Incident Management System, Management Console WebUI. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
UPDATE
9 months ago - at 08/07/2025 11:15AM
Netskope is actively monitoring the issue, and will share an update as soon as we have more information regarding the the root cause.
MONITORING
9 months ago - at 08/07/2025 04:30AM
A fix has been implemented and we are monitoring the results.
MITIGATED
9 months ago - at 08/07/2025 04:03AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
9 months ago - at 08/07/2025 03:53AM
During our investigation, Netskope identified that some users may have experienced issues related to NPA. Netskope engaged the relevant stakeholders and found that the issue was self mitigated without any changes. Netskope has validated that the services are fully restored but continues to investigate the root cause.
UPDATE
9 months ago - at 08/07/2025 02:59AM
Netskope is currently assessing the impacted services, and is at the early stage of concluding whether it is core service or specific services that are impacted. We will update the impacted services in the upcoming notifications.
INVESTIGATING
9 months ago - at 08/07/2025 02:42AM
We are currently investigating this issue.
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