Outage in Netskope
Service Impact to MNL1 Data Center.
Resolved Major
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Outage Details
We are investigating a service impacting incident at the MNL1 datacenter(s) for the following service(s) Cloud Firewall, Gateway, GRE, GSLB, IPSEC, Netskope Client, NPA Gateway, Private Access, Secure Web Gateway. Full details can be found on the support portal.
Latest Updates ( sorted recent to last )
MITIGATED
1 day ago - at 09/03/2025 11:29PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
1 day ago - at 09/03/2025 11:10PM
Data synchronization on going
UPDATE
2 days ago - at 09/03/2025 08:47PM
Tests finished successfully. Data synchronization process started
UPDATE
2 days ago - at 09/03/2025 07:08PM
Netskope team is conducting extensive testing and validations.
UPDATE
2 days ago - at 09/03/2025 04:18PM
The potential fix is still under validation by the Netskope team.
UPDATE
2 days ago - at 09/03/2025 02:51PM
Netskope is continuing with the validation process.
UPDATE
2 days ago - at 09/03/2025 12:26PM
Netskope has completed the potential fix and is performing validation before reintroducing MNL1 back into the NewEdge Traffic Management system.
UPDATE
2 days ago - at 09/03/2025 09:40AM
Netskope has identified some potential issues with the data storage clusters and actively working on recovering them.
UPDATE
2 days ago - at 09/03/2025 07:35AM
Netskope continues to actively investigate.
INVESTIGATING
2 days ago - at 09/03/2025 05:41AM
We are currently investigating this issue.
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