Outage in Netskope
Service Impact to MNL1 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the MNL1 datacenter(s) for the following service(s) Cloud Firewall, Gateway, GRE, GSLB, IPSEC, Netskope Client, NPA Gateway, Private Access, Secure Web Gateway. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
MITIGATED
8 months ago - at 09/03/2025 11:29PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
8 months ago - at 09/03/2025 11:10PM
Data synchronization on going
UPDATE
8 months ago - at 09/03/2025 08:47PM
Tests finished successfully. Data synchronization process started
UPDATE
8 months ago - at 09/03/2025 07:08PM
Netskope team is conducting extensive testing and validations.
UPDATE
8 months ago - at 09/03/2025 04:18PM
The potential fix is still under validation by the Netskope team.
UPDATE
8 months ago - at 09/03/2025 02:51PM
Netskope is continuing with the validation process.
UPDATE
8 months ago - at 09/03/2025 12:26PM
Netskope has completed the potential fix and is performing validation before reintroducing MNL1 back into the NewEdge Traffic Management system.
UPDATE
8 months ago - at 09/03/2025 09:40AM
Netskope has identified some potential issues with the data storage clusters and actively working on recovering them.
UPDATE
8 months ago - at 09/03/2025 07:35AM
Netskope continues to actively investigate.
INVESTIGATING
8 months ago - at 09/03/2025 05:41AM
We are currently investigating this issue.
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