Outage in Netskope

NPA Service Impact to tenants provisioned in AM2, FRA2 Management Plane and MIL1 Dataplane

Resolved Major

September 11, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating a service impacting incident for tenants provisioned at the AM2, FRA2 Management Plane and MIL1 Dataplane for the following service(s) Private Access. Full details can be found on the support portal.

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Latest Updates ( sorted recent to last )

UPDATE 7 months ago - at 09/11/2025 10:18AM

Netskope has identified the root cause at the MIL1 POP, implemented a fix, and re-enabled NPA services at this site. We continue to closely monitor performance before declaring the issue fully resolved.

MONITORING 7 months ago - at 09/11/2025 09:14AM

A fix has been implemented and we are monitoring the results.

UPDATE 7 months ago - at 09/11/2025 09:10AM

Netskope has identified that the issue originated from the MIL1 POP and the POP has been removed from New Edge Traffic Management system for NPA services around 8:50 AM UTC, the issue is mitigated. Netskope continues to perform a detailed root cause analysis.

INVESTIGATING 7 months ago - at 09/11/2025 08:10AM

We are currently investigating this issue.

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