Outage in Netskope

NPA Service Impact to tenants provisioned in AM2, FRA2 Management Plane and MIL1 Dataplane

Resolved Major
September 11, 2025 - Started 5 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are investigating a service impacting incident for tenants provisioned at the AM2, FRA2 Management Plane and MIL1 Dataplane for the following service(s) Private Access. Full details can be found on the support portal.
Latest Updates ( sorted recent to last )
UPDATE 5 days ago - at 09/11/2025 10:18AM

Netskope has identified the root cause at the MIL1 POP, implemented a fix, and re-enabled NPA services at this site. We continue to closely monitor performance before declaring the issue fully resolved.

MONITORING 5 days ago - at 09/11/2025 09:14AM

A fix has been implemented and we are monitoring the results.

UPDATE 5 days ago - at 09/11/2025 09:10AM

Netskope has identified that the issue originated from the MIL1 POP and the POP has been removed from New Edge Traffic Management system for NPA services around 8:50 AM UTC, the issue is mitigated. Netskope continues to perform a detailed root cause analysis.

INVESTIGATING 5 days ago - at 09/11/2025 08:10AM

We are currently investigating this issue.

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