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A fix has been implemented and we are monitoring the results.
Netskope confirmed that the issue in BOM1 was resolved through Traffic Engineering. The same measures were implemented in BOM2, which has now been successfully reinstated into the New Edge Traffic Management system.
Netskope identified an issue with one of the peering ISPs. To mitigate, we removed BOM2 from the New Edge traffic management system and applied Traffic Engineering on BOM1 to route around the problematic ISP.
We are currently investigating this issue.
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