Outage in Netskope
Service Impact to BOM1, BOM2 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the BOM1, BOM2 datacenter(s) for the following service(s) Secure Web Gateway. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
MONITORING
7 months ago - at 09/12/2025 10:56AM
A fix has been implemented and we are monitoring the results.
UPDATE
7 months ago - at 09/12/2025 10:56AM
Netskope confirmed that the issue in BOM1 was resolved through Traffic Engineering. The same measures were implemented in BOM2, which has now been successfully reinstated into the New Edge Traffic Management system.
UPDATE
7 months ago - at 09/12/2025 10:35AM
Netskope identified an issue with one of the peering ISPs. To mitigate, we removed BOM2 from the New Edge traffic management system and applied Traffic Engineering on BOM1 to route around the problematic ISP.
INVESTIGATING
7 months ago - at 09/12/2025 09:19AM
We are currently investigating this issue.
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