Outage in Netskope

Service Impact to AMS1, BRU1 Data Center.

Resolved Major
September 16, 2025 - Started 23 days ago - Lasted about 18 hours
Official incident page

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Outage Details

We are investigating a service impacting incident at the AMS1, BRU1 datacenter(s) for the following service(s) Gateway. Full details can be found on the support portal.
Latest Updates ( sorted recent to last )
MITIGATED 23 days ago - at 09/16/2025 11:26PM

The issue has been mitigated, we are continuing to monitor the results.

UPDATE 23 days ago - at 09/16/2025 09:21PM

Netskope is still monitoring the mitigation strategy

MONITORING 23 days ago - at 09/16/2025 06:19PM

A fix has been implemented and we are monitoring the results.

UPDATE 23 days ago - at 09/16/2025 03:59PM

Netskope continues to work on the root cause investigation and mitigation strategy.

UPDATE 23 days ago - at 09/16/2025 02:12PM

Netskope continues to investigate the root cause and will update as soon as more details become available

UPDATE 23 days ago - at 09/16/2025 12:09PM

Netskope is currently performing the mitigation steps

UPDATE 23 days ago - at 09/16/2025 11:24AM

Netskope has performed changes to the affected tenant's NewEdge footprint to mitigate the impact.

INVESTIGATING 23 days ago - at 09/16/2025 08:57AM

We are currently investigating this issue.

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