Outage in Netskope
Service Impact to MNL1 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the MNL1 datacenter(s) for the following service(s) Netskope Client, IPSec, and GRE. Full details can be found on the support portal.
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UPDATE
7 months ago - at 09/24/2025 01:15PM
Netskope has identified the root cause of this issue to be wrt the routing changes on a common peering network. The validations are currently in progress after which the MNL1 POP will be re-introduced to NewEdge traffic management system.
UPDATE
7 months ago - at 09/24/2025 06:11AM
During the investigation, Netskope identified that the issue may also be affecting customers steering traffic with client or IPSec/GRE methods through MNL1 POP. Hence, the IPSec/GRE services has also been disabled on MNL1, to mitigate further impact. The tunnels connected to MNL1 will failover to the secondary POP.
MITIGATED
7 months ago - at 09/24/2025 04:54AM
The issue has been mitigated, we are continuing to monitor the results.
INVESTIGATING
7 months ago - at 09/24/2025 04:34AM
We are currently investigating this issue.
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