Outage in Netskope
Service Impact to SJC1, SJC2, FRA2 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the SJC1, SJC2,FRA2 datacenter(s) for the following service(s) Incident Management System, Management Console WebUI. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
MITIGATED
7 months ago - at 09/24/2025 12:25PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
7 months ago - at 09/24/2025 12:05PM
Netskope has implemented a workaround to mitigate the Forensics data loss on the affected SJC1, SJC2, and FRA2 management planes, and confirms that no forensics loss has been observed since 11:20 AM UTC.
UPDATE
7 months ago - at 09/24/2025 11:48AM
Netskope has identified a widespread issue affecting one of the major global network transit carriers. Our teams are actively working with partners to optimize network paths and mitigate the impact.
INVESTIGATING
7 months ago - at 09/24/2025 10:13AM
We are currently investigating this issue.
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