Outage in Netskope
Service Impact to Multiple Data Centers.
Resolved Major
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Outage Details
We are investigating a service impacting incident to multiple datacenter(s) for the following service(s) GRE, IPSEC and Netskope Client. Full details can be found on the support portal.
Latest Updates ( sorted recent to last )
MITIGATED
13 days ago - at 09/26/2025 02:09PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
13 days ago - at 09/26/2025 02:09PM
Netskope has completed the proxy rollback on BKK1 and completed the validations. BKK1 POP has been reintroduced into the NewEdge traffic management system.
UPDATE
13 days ago - at 09/26/2025 12:39PM
Netskope has completed the proxy rollback on BOM2, and the POP will be reintroduced into the NewEdge traffic management system at 13:00 UTC.
UPDATE
13 days ago - at 09/26/2025 11:25AM
After further validations, MAD2 is now re-introduced to the NewEdge traffic management system.
UPDATE
13 days ago - at 09/26/2025 10:49AM
Rollback has been completed in all EMEA POPs at around 10 AM UTC. Netskope is in the process of rolling back the change on LATAM and NAM POPs. APAC and Australia regions will begin after business hours.
UPDATE
13 days ago - at 09/26/2025 10:10AM
Netskope has identified similar issues with BKK1 (Bangkok, Thailand) POP as well and hence removed this from NewEdge traffic management system to mitigate the impact on this location.
UPDATE
13 days ago - at 09/26/2025 09:52AM
Netskope has completed the proxy rollback on MAD2, and the POP will be reintroduced into the NewEdge traffic management system at 10:00 UTC.
UPDATE
13 days ago - at 09/26/2025 09:05AM
Netskope is continuing the global rollback of the proxy deployment. During this process, users may experience disconnections in Netskope clients and browser sessions.
UPDATE
13 days ago - at 09/26/2025 08:02AM
While we continue to investigate the root cause, Netskope is rolling back a recent proxy release as a precautionary measure to ensure optimal performance. We will provide another update once the rollback is complete. Users may experience a brief disconnect during the rollback and restart of proxies.
UPDATE
13 days ago - at 09/26/2025 07:51AM
Netskope has identified similar issues with MAD2 (Madrid, Spain) POP as well and hence removed this from NewEdge traffic management system to mitigate the impact on this location.
UPDATE
13 days ago - at 09/26/2025 07:40AM
Netskope could see that some new connections continued to be made to BOM2 after it being removed from NewEdge. Netskope has now manually disabled GSLB on this POP to mitigate any further impact.
UPDATE
13 days ago - at 09/26/2025 07:36AM
Netskope has removed BOM2 from NewEdge traffic management system at 6:41 AM UTC to mitigate the impact while continuing to investigate the root cause and review if any other POPs are impacted.
INVESTIGATING
13 days ago - at 09/26/2025 06:13AM
We are currently investigating this issue.
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