Service Impact to AM2, DFW3, FR4, FRA2, LON3, SJC1, SJC2 Data Center.

The majority of MP’s have had their application event and alert lag drained. SJC1, SJC2 and DFW3 remain in a processing status with estimate of roughly 1 to 2 hours remaining.

Currently the platform is processing the delayed SkopeIT application events and alerts within all impacted MPs. Current estimated completion time has been provided within the support portal article. The incident will be marked resolved once all event lag has been completely processed.

The issue has been mitigated, we are continuing to monitor the results.

A fix has been implemented and we are monitoring the results.

Netskope has confirmed that the mitigation strategy implemented was successful in isolating the issue and preventing further impact on SkopeIT application events and alerts. Root cause investigation remains underway. Additional details can be found in the support portal.

Netskope has identified a potential root cause and is implementing a mitigation strategy to isolate the issue.

We are currently investigating this issue.