Outage in Netskope
Service Impact to AM2, DFW3, FR4, FRA2, LON3, SJC1, SJC2 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the AM2, DFW3, FR4, FRA2, LON3, SJC1, SJC2 datacenter(s) for the following service(s) Event Logging. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
UPDATE
7 months ago - at 10/01/2025 12:26AM
The majority of MP’s have had their application event and alert lag drained. SJC1, SJC2 and DFW3 remain in a processing status with estimate of roughly 1 to 2 hours remaining.
UPDATE
7 months ago - at 09/30/2025 04:40PM
Currently the platform is processing the delayed SkopeIT application events and alerts within all impacted MPs. Current estimated completion time has been provided within the support portal article. The incident will be marked resolved once all event lag has been completely processed.
MITIGATED
7 months ago - at 09/30/2025 04:39PM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
7 months ago - at 09/30/2025 04:01PM
A fix has been implemented and we are monitoring the results.
UPDATE
7 months ago - at 09/30/2025 03:54PM
Netskope has confirmed that the mitigation strategy implemented was successful in isolating the issue and preventing further impact on SkopeIT application events and alerts. Root cause investigation remains underway. Additional details can be found in the support portal.
UPDATE
7 months ago - at 09/30/2025 03:36PM
Netskope has identified a potential root cause and is implementing a mitigation strategy to isolate the issue.
INVESTIGATING
7 months ago - at 09/30/2025 03:14PM
We are currently investigating this issue.
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