Outage in Netskope
Service Impact to SJC2 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
MITIGATED
5 months ago - at 10/24/2025 11:58PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
5 months ago - at 10/24/2025 11:35PM
Netskope has implemented a mitigation strategy and is currently conducting validation tests.
UPDATE
5 months ago - at 10/24/2025 09:40PM
Netskope has encountered a root cause and its running internal tests to verify and implement a final mitigation strategy.
UPDATE
5 months ago - at 10/24/2025 08:27PM
Netskope is executing a debugging on specific components that are affected by the delays in order to isolate the root cause. The delays appear in an intermittent fashion.
UPDATE
5 months ago - at 10/24/2025 07:20PM
Netskope is actively investigating the root cause of the inconsistent WebUI performance that is still being observed.
UPDATE
5 months ago - at 10/24/2025 06:44PM
Netskope continues to investigate at this time.
UPDATE
5 months ago - at 10/24/2025 06:08PM
Netskope has implemented the first mitigation strategy which resulted in some success, however, slowness is still being observed inconsistently. The investigation continues at this time.
UPDATE
5 months ago - at 10/24/2025 05:53PM
Netskope has identified the potential root cause and is implementing a mitigation strategy
INVESTIGATING
5 months ago - at 10/24/2025 05:35PM
We are currently investigating this issue.
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