Outage in Netskope
Service Impact to DFW3, FRA2, LON3, MEL2, SJC2, ZUR2 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the DFW3, FRA2, LON3, MEL2, SJC2, ZUR2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
UPDATE
5 months ago - at 10/29/2025 06:59PM
Netskope has completed implementing additional fixes for the SJC2 and FRA2 management planes. Validations were successful. Tests have been carried out and results indicate that no additional WebUI errors are being reported at this time. Netskope will continue to monitor closely to confirm the issue has been fully mitigated.
MONITORING
5 months ago - at 10/29/2025 06:58PM
A fix has been implemented and we are monitoring the results.
UPDATE
5 months ago - at 10/29/2025 06:32PM
Netskope has confirmed that the issues in the majority of the MP’s have subsided, however, there are observations of continued sporadic WebUI errors occurring for tenants provisioned in SJC2 specifically. Netskope is investigating SJC2 errors at this point in time.
INVESTIGATING
5 months ago - at 10/29/2025 06:31PM
We are continuing to investgate this issue.
MONITORING
5 months ago - at 10/29/2025 05:57PM
A fix has been implemented and we are monitoring the results.
UPDATE
5 months ago - at 10/29/2025 05:57PM
Netskope has completed the mitigation strategy implementation and DNS errors have started to subside. Validations on WebUI accessibility and performance is now occurring.
UPDATE
5 months ago - at 10/29/2025 05:44PM
Netskope continues to work on development and and implementation of a mitigation strategy.
UPDATE
5 months ago - at 10/29/2025 05:22PM
Netskope has determined that an active major cloud provider DNS outage is potentially contributing to service degradation of the WebUI component within the management planes. Netskope continues to work on the identification of a potential mitigation strategy.
UPDATE
5 months ago - at 10/29/2025 05:04PM
Netskope has identified a potential root cause of the issue and is working on determining a potential mitigation strategy.
INVESTIGATING
5 months ago - at 10/29/2025 04:42PM
We are currently investigating this issue.
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