Service Impact to LOS1 Data Center.

Netskope has received an update from the vendor that work continues on restoration efforts to the IX issue caused by the regional fiber cut damage. Once Netskope receives confirmation that restoration of the link has been restored, testing and validation will be performed when the IX link is reactivated. Once validations are successful, Netskope will re-enable LOS1 within the NewEdge network.

Netskope has identified the potential root cause as linked to a fiber cut disruption within the region. A case is opened with the IX vendor and they are actively working on restoration efforts. LOS1 will remain out of NewEdge until the IX issue has been completely resolved in order to ensure customers have the fastest connectivity and lowest latency options when steering through LOS1.

The issue has been mitigated, we are continuing to monitor the results.

Netskope has removed the LOS1 data center from NewEdge to force new client connections to alternative, nearby data centers while the investigation continues into potential root cause.

We are currently investigating this issue.