Outage in Netskope
Service Impact for NPA to several Data Centers
Resolved MajorIncident Report
We are investigating service impacting incident at several data centers for the Private Access accessibility issue. Full details can be found on the support portal.
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Latest Updates ( sorted recent to last )
MITIGATED
4 months ago - at 11/08/2025 03:22AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
4 months ago - at 11/08/2025 03:22AM
Validations have been completed and we have confirmed the issue has been mitigated post roll back activity. Root cause investigation remains underway.
MONITORING
4 months ago - at 11/08/2025 02:57AM
A fix has been implemented and we are monitoring the results.
UPDATE
4 months ago - at 11/08/2025 02:40AM
Netskope has completed the roll back activity for EU-based DP's. Testing and validation is now commencing at this time.
UPDATE
4 months ago - at 11/08/2025 02:30AM
Netskope has identified that the issue is related to a recent NPA deployment. A rollback of the code has been completed across APAC-based DP's and we have confirmation that the issue has been resolved for those specific data centers. A roll back is now being completed within the EU-based DP's listed.
INVESTIGATING
4 months ago - at 11/08/2025 12:50AM
We are currently investigating this issue.
Latest Netskope outages
Service Impact to SJC1 Data Center. - 6 days ago
Service Impact to AM2 Data Center. - 7 days ago
Service Impact to IAD3 Data Center. - 10 days ago
Service Impact to DFW3 Data Center. - 10 days ago
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