Outage in Netskope

Service Impact to All MPs Data Center.

Resolved Major
November 12, 2025 - Started 2 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating a service impacting incident at the All MPs datacenter(s) for the following service(s) CASB API Data Protection. Full details can be found on the support portal.

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Latest Updates ( sorted recent to last )
MONITORING 2 days ago - at 11/12/2025 10:44PM

A fix has been implemented and we are monitoring the results.

UPDATE 2 days ago - at 11/12/2025 10:41PM

Netskope has deployed the fix in all the Management Plane data centers.

UPDATE 2 days ago - at 11/12/2025 10:03PM

Netskope has confirmed that the fix that was tested was successful.  At this time, a plan is being developed to deploy the fix to all MP's.  Netskope will provide updates as the fix is deployed to each MP successfully.

UPDATE 2 days ago - at 11/12/2025 09:16PM

Netskope is currently in the process of testing a potential fix for the issue in the testing environment.  Once the fix is confirmed successful, Netskope will deploy the fix to all management plane data centers.

INVESTIGATING 2 days ago - at 11/12/2025 08:58PM

We are currently investigating this issue.

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