Outage in Netskope
Service Impact to SV5 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) CASB API Data Protection, Cloud Security Posture Management, Core Services, Incident Management System, Management Console WebUI, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
MITIGATED
3 months ago - at 12/15/2025 07:39AM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
3 months ago - at 12/15/2025 06:10AM
A fix has been implemented and we are monitoring the results.
UPDATE
3 months ago - at 12/15/2025 05:00AM
The necessary validation procedures are underway and progressing successfully. Netskope teams continue to maintain an active, focused effort to conclude these final checks. We will provide the updated status notification immediately upon completion.
UPDATE
3 months ago - at 12/15/2025 02:20AM
Our teams are continuing to execute necessary validation procedures. Netskope will send a follow-up notification as soon as these validations are fully completed.
UPDATE
3 months ago - at 12/15/2025 12:20AM
Netskope has applied the necessary fix to mitigate the recent impact. All core services are now validated with the exception of specialized scanning and compliance features which are undergoing final checks. We will send an update as soon as these final validations are confirmed.
UPDATE
3 months ago - at 12/14/2025 10:19PM
Netskope is continuing to investigate the issue, we will provide next update as soon as we make progress on the investigation and validation.
UPDATE
3 months ago - at 12/14/2025 09:14PM
After a period of time monitoring the system after the mitigation strategy was implemented, the issue has resurfaced. Netskope is continuing to investigate at this time.
INVESTIGATING
3 months ago - at 12/14/2025 09:10PM
We are continuing to investgate this issue.
UPDATE
3 months ago - at 12/14/2025 06:56PM
Netskope has successfully applied a fix to mitigate the impact. All services have been validated and are fully operational.
MITIGATED
3 months ago - at 12/14/2025 06:56PM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
3 months ago - at 12/14/2025 05:53PM
Netskope has identified the root cause and is currently working on a fix to mitigate the impact.
INVESTIGATING
3 months ago - at 12/14/2025 05:32PM
We are currently investigating this issue.
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Service Impact to IAD3 Data Center. - 5 days ago
Service Impact to DFW3 Data Center. - 5 days ago
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