Outage in Netskope

Service Impact to SV5 Data Center.

Resolved Major
December 14, 2025 - Started 4 days ago - Lasted 1 day
Official incident page

Incident Report

We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) CASB API Data Protection, Cloud Security Posture Management, Core Services, Incident Management System, Management Console WebUI, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

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Latest Updates ( sorted recent to last )
MITIGATED 3 days ago - at 12/15/2025 07:39AM

The issue has been mitigated, we are continuing to monitor the results.

MONITORING 3 days ago - at 12/15/2025 06:10AM

A fix has been implemented and we are monitoring the results.

UPDATE 3 days ago - at 12/15/2025 05:00AM

The necessary validation procedures are underway and progressing successfully. Netskope teams continue to maintain an active, focused effort to conclude these final checks. We will provide the updated status notification immediately upon completion.

UPDATE 3 days ago - at 12/15/2025 02:20AM

Our teams are continuing to execute necessary validation procedures. Netskope will send a follow-up notification as soon as these validations are fully completed.

UPDATE 3 days ago - at 12/15/2025 12:20AM

Netskope has applied the necessary fix to mitigate the recent impact. All core services are now validated with the exception of specialized scanning and compliance features which are undergoing final checks. We will send an update as soon as these final validations are confirmed.

UPDATE 3 days ago - at 12/14/2025 10:19PM

Netskope is continuing to investigate the issue, we will provide next update as soon as we make progress on the investigation and validation.

UPDATE 3 days ago - at 12/14/2025 09:14PM

After a period of time monitoring the system after the mitigation strategy was implemented, the issue has resurfaced. Netskope is continuing to investigate at this time.

INVESTIGATING 3 days ago - at 12/14/2025 09:10PM

We are continuing to investgate this issue.

UPDATE 3 days ago - at 12/14/2025 06:56PM

Netskope has successfully applied a fix to mitigate the impact. All services have been validated and are fully operational.

MITIGATED 3 days ago - at 12/14/2025 06:56PM

The issue has been mitigated, we are continuing to monitor the results.

UPDATE 4 days ago - at 12/14/2025 05:53PM

Netskope has identified the root cause and is currently working on a fix to mitigate the impact.

INVESTIGATING 4 days ago - at 12/14/2025 05:32PM

We are currently investigating this issue.

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