Outage in Netskope

Service Impact to SJC1 Data Center.

Resolved Major
December 15, 2025 - Started 3 days ago - Lasted about 19 hours
Official incident page

Incident Report

We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) CASB API Data Protection, Cloud Security Posture Management, Core Services, Incident Management System, Management Console WebUI, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

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Latest Updates ( sorted recent to last )
MITIGATED 3 days ago - at 12/15/2025 01:58PM

The issue has been mitigated, we are continuing to monitor the results.

UPDATE 3 days ago - at 12/15/2025 12:40PM

Netskope has completed the fix implementation, and service restoration is underway in a phased approach. Continuous monitoring is in place, and we will update you once all services are fully operational.

UPDATE 3 days ago - at 12/15/2025 11:32AM

Netskope is currently completing the mitigation steps and we will provide an update upon completion.

UPDATE 3 days ago - at 12/15/2025 10:15AM

Netskope has identified the root cause and is currently working on a fix to mitigate the impact.

INVESTIGATING 3 days ago - at 12/15/2025 09:13AM

We are currently investigating this issue.

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