Outage in Netskope
Service Impact to AKL1 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the AKL1 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
9 days ago - at 01/19/2026 08:59AM
Netskope identified the root cause as an issue with one ISP link at the Auckland (AKL1) location. Traffic has been rerouted to avoid the affected path, and services are operating normally. AKL1 has been validated and added back to the NewEdge network.
MITIGATED
9 days ago - at 01/19/2026 08:20AM
The issue has been mitigated, we are continuing to monitor the results.
UPDATE
9 days ago - at 01/19/2026 08:19AM
The issue has been mitigated by rerouting traffic away from the Auckland (AKL1) site. Services have been restored, and Netskope is monitoring stability while continuing root cause analysis.
INVESTIGATING
9 days ago - at 01/19/2026 07:18AM
We are currently investigating this issue.
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