Outage in Netskope
Service Impact to AKL1 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the AKL1 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
MITIGATED
3 months ago - at 01/20/2026 01:40AM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
3 months ago - at 01/20/2026 01:07AM
A fix has been implemented and we are monitoring the results.
UPDATE
3 months ago - at 01/19/2026 11:45PM
AKL1 removed from NewEdge to allow customers to connect to alternative nearby data centers while the investigation continues
INVESTIGATING
3 months ago - at 01/19/2026 11:19PM
We are currently investigating this issue.
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