Outage in Netskope

Service Impact to LON2, MAN1 Data Center.

Resolved Major

January 21, 2026 - Started 7 days ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating a service impacting incident at the LON2, MAN1 datacenter(s) for the following service(s) NPA Gateway, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

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Latest Updates ( sorted recent to last )

MITIGATED 7 days ago - at 01/21/2026 11:46AM

The issue has been mitigated, we are continuing to monitor the results.

UPDATE 7 days ago - at 01/21/2026 11:45AM

Netskope identified an issue involving one of its service providers in the EU region. The issue was automatically mitigated at 11:10 UTC with no manual intervention required from Netskope. We are actively working with the service provider to complete a detailed root cause analysis and will share further updates as they become available.

UPDATE 7 days ago - at 01/21/2026 11:01AM

Netskope continues to investigate the issue.

INVESTIGATING 7 days ago - at 01/21/2026 09:52AM

We are currently investigating this issue.

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