Outage in Netskope
Service Impact to SJC1 Data Center.
Resolved MajorIncident Report
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Core Services, Event Logging, Incident Management System, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
MITIGATED
1 day ago - at 02/08/2026 04:54PM
The issue has been mitigated, we are continuing to monitor the results.
MONITORING
1 day ago - at 02/08/2026 03:56PM
A fix has been implemented and we are monitoring the results.
UPDATE
1 day ago - at 02/08/2026 03:56PM
Services are returning to normal operations as the Netskope continues working towards full mitigation. An ETA on complete mitigation is pending.
UPDATE
1 day ago - at 02/08/2026 03:20PM
Netskope is making progress on the mitigation effort. Services are being restored.
UPDATE
1 day ago - at 02/08/2026 02:20PM
Netskope continues to implement the mitigation strategy with multiple service nodes successfully recovered at this time.
UPDATE
1 day ago - at 02/08/2026 01:24PM
Netskope continues to work on the recovery of the affected service nodes.
UPDATE
1 day ago - at 02/08/2026 12:30PM
Netskope continues its active investigation into the issue in the SJC1 data center.
INVESTIGATING
1 day ago - at 02/08/2026 11:23AM
We are currently investigating this issue.
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Service Impact to AM2 Data Center. - 6 days ago
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