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Outage in Netskope

Service Impact to SJC1 Data Center.

Resolved Major
February 08, 2026 - Started 2 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) Core Services, Event Logging, Incident Management System, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

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Latest Updates ( sorted recent to last )
MITIGATED 2 months ago - at 02/08/2026 04:54PM

The issue has been mitigated, we are continuing to monitor the results.

MONITORING 2 months ago - at 02/08/2026 03:56PM

A fix has been implemented and we are monitoring the results.

UPDATE 2 months ago - at 02/08/2026 03:56PM

Services are returning to normal operations as the Netskope continues working towards full mitigation. An ETA on complete mitigation is pending.

UPDATE 2 months ago - at 02/08/2026 03:20PM

Netskope is making progress on the mitigation effort. Services are being restored.

UPDATE 2 months ago - at 02/08/2026 02:20PM

Netskope continues to implement the mitigation strategy with multiple service nodes successfully recovered at this time.

UPDATE 2 months ago - at 02/08/2026 01:24PM

Netskope continues to work on the recovery of the affected service nodes.

UPDATE 2 months ago - at 02/08/2026 12:30PM

Netskope continues its active investigation into the issue in the SJC1 data center.

INVESTIGATING 2 months ago - at 02/08/2026 11:23AM

We are currently investigating this issue.

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