Outage in Netskope
Service Impact to FRA2, SJC2, ZUR2, DFW3, SIN2 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident affecting their Incident Management System across five datacenters: FRA2, SJC2, DFW3, ZUR2, and SIN2. The incident lasted 3.7 hours, with the scope expanding during investigation to include additional locations beyond the initially identified FRA2 datacenter. The issue was mitigated and a fix was implemented, followed by ongoing monitoring to ensure full service stability across all affected management planes.
We are investigating a service impacting incident at the FRA2, SJC2, DFW3, ZUR2, SIN2 datacenter(s) for the following service(s) Incident Management System. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
about 7 hours ago - at 03/24/2026 06:47AM
During the ongoing monitoring, we identified that the issue was not limited to FRA2 and also impacted San Jose, California, USA (SJC2), Dallas, Texas, USA (DFW3), Zurich, Switzerland (ZUR2) and Singapore (SIN2). Our teams are actively engaged in implementing the fix across the other impacted management planes to ensure full service stability.
MONITORING
about 8 hours ago - at 03/24/2026 05:33AM
A fix has been implemented and we are monitoring the results.
MITIGATED
about 9 hours ago - at 03/24/2026 04:29AM
The issue has been mitigated, we are continuing to monitor the results.
INVESTIGATING
about 10 hours ago - at 03/24/2026 04:17AM
We are currently investigating this issue.
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