Outage in Netskope
Service Impact to SWG Service.
Resolved MajorIncident Report
Summary AI Generated
Netskope experienced a major service incident affecting their Secure Web Gateway (SWG) service for 2.4 hours. The company identified the root cause and successfully implemented mitigation steps, starting with the MEL2 management point before rolling out the fix across all remaining management points. The issue was resolved through these systematic mitigation measures.
We are investigating a service impacting incident for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 03/27/2026 07:40AM
Mitigation steps have been successfully implemented on the MEL2 MP, and we have verified that the issue is resolved at that location. Netskope is now proceeding with these steps across all remaining MPs. A follow-up update will be provided at 8:45 AM UTC.
UPDATE
3 days ago - at 03/27/2026 06:53AM
Netskope has identified the root cause of the issue and currently devising a mitigation strategy to mitigate the impact.
INVESTIGATING
3 days ago - at 03/27/2026 05:03AM
We are currently investigating this issue.
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