Outage in Netskope
Service Impact to ICN1 Data Center.
Resolved MajorIncident Report
Summary AI Generated
Netskope's ICN1 data center experienced a major service incident that disrupted the Secure Web Gateway service for 11.3 hours. The issue was caused by problems with transit partners and required coordination with carrier partners to resolve. The incident was mitigated and the ICN1 Point of Presence was successfully reinstated into the NewEdge traffic management system.
We are investigating a service impacting incident at the ICN1 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
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Latest Updates ( sorted recent to last )
UPDATE
22 days ago - at 03/30/2026 03:10PM
Netskope has confirmed that the issue has been resolved by the carrier partner. Following validation, the PoP ICN1 has been successfully reinstated into the NewEdge traffic management system.
UPDATE
22 days ago - at 03/30/2026 12:00PM
Netskope is continuing to work toward resolving the issue in coordination with its transit partners. The next update will be provided at 18:00 UTC.
UPDATE
22 days ago - at 03/30/2026 07:53AM
We continue to work toward a resolution in coordination with our transit partners. Our next scheduled update will be shared at 12:00 PM UTC.
UPDATE
22 days ago - at 03/30/2026 06:46AM
Netskope has engaged the relevant transit partners for ICN1 to expedite a resolution. We are closely monitoring the restoration efforts.
UPDATE
22 days ago - at 03/30/2026 05:49AM
Netskope has identified the root cause of the issue and is currently developing a comprehensive remediation plan to ensure a full resolution.
MITIGATED
22 days ago - at 03/30/2026 04:26AM
The issue has been mitigated, we are continuing to monitor the results.
INVESTIGATING
22 days ago - at 03/30/2026 04:00AM
We are currently investigating this issue.
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